Bulk provides an option to upload a large number of resources, such as contacts, to a service provider all at once. You can use bulk to download a csv or json file from a large number of records or upload a csv or json file to add multiple records. See Using Bulk for more information on managing bulk.
Note: Cloud Elements leverages the native provider bulk endpoints whenever available. When there is no bulk available from the provider, Cloud Elements provides a bulk service for uploading and downloading data from the endpoint. See Bulk Details for the type of bulk used.
Note: Bulkv3 returns only 1000 records by default if a limit is not set because Zendesk does not support more than 1000 records per query. This is applicable only for the
To retrieve more than 1000 records, use
contacts endpoint.To retrieve more than 1000 records, use
continueFromJobId with from and to dates.Bulk Details
| Bulk Information | Details |
|---|---|
| Bulk Type | Cloud Elements bulk service and not native bulk endpoints. Rate limits come into play when using the Cloud Elements bulk service, so review the limitations in the API provider's documentation. |
| Upsert Support | No |
| Field Selection Support | Yes. You can specify fields within a resource. For example, select subject, description from incidents. |
| Order By Support | No |
Hash Verification
If you configured the Callback Notification Signature Key (event.notification.signature.key) when you authenticated an element instance, the bulk APIs will use the signature key to provide hash verification in the header of bulk jobs. For more information, see Hash Verification.
