You can see many instances and integrations may encounter issues in an element. There are potential errors in different aspects of the tools that we need to troubleshoot. They are as follows:
Element Errors
You can find the major errors seen in elements section mentioned below described with the reason and instructions on how to resolve the issues.
Error
Element Instance has been disabled.
Reasons
- The token has expired
- The Instance is old
Resolution
Reauthenticate the instance to resolve the issue.
Reauthenticate the instance to resolve the issue.
Error
Post Call: Bad Request Error
Reason
The post payload being passed has “id”, “date” or is missing mandatory fields.
Resolution
Fix the payload passed and make sure you add mandatory payloads.
Error
Instance Creation has failed to receive OAuth information.
Reason
The API Key/Secret or Call-back URL entered is incorrect.
Resolution
Make sure you enter the correct credentials. Check if the credentials are activated.
Error
While making API Calls, the script execution service times out after 30 seconds.
Reason
The Vendor or Script takes more than 30 seconds of allotted gateway time to process the response.
Resolution
Make sure you do not pass on any additional wait time or use a page size to limit the records count.
Error
400 Bad Request in API calls.Reason
The record you want to delete is dependent on another resource or has issues with the permissions.
Resolution
You must delete the dependent record(s) and also have the required access.
