Knowledgebase

Tips and tricks to work with events.

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Event Retry and Queueing
There may be times when the service behind the URL provided by the user for to push events to, is down or undergoing maintenance. In this scenario, has a mechanism to retry the event push and/or queue the event to be retrieved at a later time, s...
Asynchronous API Requests
Asynchronous API Requests gives you the flexibility to start a job that may take some time to complete and be notified when it has completed. For example, a user makes a request to copy a folder to her account. This request may take some time to pro...
What Should You Check if Your Poller Returns No Events?
Are you finding that your poller configuration is set up properly for the necessary fields on your given 's endpoint, but your poller still returns no events?  First confirm that your updatedDate and createdDate fields are correct. If...
Reset Last Poll Date
There may be certain scenarios where you need to reset the Last Poll Date to retrieve old events. The steps to do this via the API are as follows: Call GET /instances/{id}/event-poller-records to get the poller-record id. PATCH /instances/{id}...
Why Would a Polling Job Fail to Return Events?
If you have a polling job set up for an instance and it consistently runs, but does not return data, even when you are sure that data has been updated, you might have an issue with the poller configuration that is filtering out objects. Here are so...
How to add filtering to Event Polling configurations
To add filtering to event polling, go to the element instance "Event Configuration", click on the icon to the right of “Configure Polling”, find the object you would like to filter and append your filter query to the “whe...