Knowledgebase

Articles

Retrieve the Configuration of a Deleted Instance
Immediately after an instance is deleted, it is still available for a short period of time before being hard-deleted from our database. If you need to get the instance (which has user information) after an instance is deleted, you can call the follo...
Elements - How to Find the Native Object a Given Endpoint is Calling
Note: this is applicable to all elements built using Element Builder, most but not all elements have the functionality listed below. Go to the Swagger documentation for the element in question. Click on the resources tab at the top of the screen....
How to revoke an OAuth Token, Reauthenticate an Element Instance
There are a handful of element-specific articles available that discuss how to reauthenticate through the API as opposed to through the Cloud Elements 2.0 user interface, but this article's purpose is to provide guidelines on reauthenticating el...
What ID Can Be Used To Get The Root Folder of Documents Hub Elements?
We are in the process of normalizing the documents hub even further, but there are always a few unique API provider differences and the 'ID' used to make a GET by the root folder ID is one such difference. Currently the following values can...
Disabling and Enabling Element Instances
It is easy to disable and reenable element instances using the platform APIs. This allows element instances to maintain their specific configurations while being able to be disabled and enabled at any time. Instances can be disabled and enabled by u...
How can I use JSON with a service that only sends/accepts XML?
For any Element Builder element, you can specify the Content-Type  to be application/xml and the JSON response should convert automatically to XML and XML responses will automatically convert to JSON.  ...
How to Export an Element Instance
Use the GET /instances/{id} endpoint to export an element instance in JSON format. For example,  curl -X GET "https://api.cloud-elements.com/elements/api-v2/instances/{{INSTANCE ID}}" -H "accept: application/json" -H &qu...
Netsuite CRM: Authenticating an instance
For Netsuite, you MUST be an admin in order to create an instance in Cloud Elements. This policy is dictated by Netsuite.
How to get your bulk call back in gzip format
Follow these steps to get your bulk call data back in gzip form. First, make your POST call to /bulk/query with your query string. Be sure to add a callback URL or else you will need to refresh the call to see when it is completed.  Next, gra...
Dropbox - Creating New File Links
In Dropbox, file links can only have one shared link at a time for a given file. This means if you generate a file link that has the default visibility of 'PUBLIC' then any subsequent calls to GET /files/{id}/links or GET /files/links will s...
Adobe Sign: Troubleshooting Provisioning Through the UI
If you are trying to authenticate an instance of Adobe Sign through the Cloud Elements UI and are receiving  an "Unable to authorize access because the client configuration is invalid. Invalid_request" error, then the default OAuth ap...
How to Reset Phone Number For 2FA Via API
When a recent phone number change is preventing a successful login within a Cloud Elements account due to 2FA option, it is good to know that the phone number reset is available through the API calls. In order to perform this action, you need the ...