Pipedrive Events | Cloud Elements Help Center

Cloud Elements currently supports events via polling or webhooks depending on the endpoint.

Polling is a mechanism where Cloud Elements executes the configured query every n minutes and captures the changed information.
Webhooks are when the provider lets Cloud Elements know what information has changed. Note that additional endpoint setup may be required prior to creating your element instance.

Note: Cloud Elements normalizes only the objectId, objectType, and eventType event data. Event data also contains raw data, which the provider returns. The raw data varies based on the endpoint.

If you would like to see more information on our Events framework, please see Events Overview.

Cloud Elements supports both Polling and Webhook events for Pipedrive.

Polling

In order to enable polling, add these extra configurations to your instance JSON:

"event.notification.enabled": "true",
"event.notification.callback.url": "<INSERT_YOUR_APPS_CALLBACK_URL>",
"event.poller.configuration": "<SEE_BELOW>"

NOTE: The objects in the event.poller.configuration are the default configurations we support. Feel free to remove any objects that do not fit your needs.

instance JSON with polling events enabled:

{
  "element": {
    "key": "pipedrive"
  },
  "configuration": {
    "pipedrive.email": "<INSERT_PIPEDRIVE_EMAIL>",
    "pipedrive.password": "<INSERT_PIPEDRIVE_PASSWORD>",
    "event.notification.enabled": "true",
    "event.notification.callback.url": "<INSERT_YOUR_APPS_CALLBACK_URL>",
    "event.vendor.type": "polling",
    "event.poller.configuration": {
      "accounts": {
        "url": "/hubs/crm/accounts?where=update_time>'${date:yyyy-MM-dd HH:mm:ss}'",
        "idField": "id",
        "datesConfiguration": {
          "updatedDateField": "update_time",
          "updatedDateFormat": "yyyy-MM-dd HH:mm:ss",
          "createdDateField": "add_time",
          "createdDateFormat": "yyyy-MM-dd HH:mm:ss"
        }
      },
      "contacts": {
        "url": "/hubs/crm/contacts?where=update_time>'${date:yyyy-MM-dd HH:mm:ss}'",
        "idField": "id",
        "datesConfiguration": {
          "updatedDateField": "update_time",
          "updatedDateFormat": "yyyy-MM-dd HH:mm:ss",
          "createdDateField": "add_time",
          "createdDateFormat": "yyyy-MM-dd HH:mm:ss"
        }
      },
      "opportunities": {
        "url": "/hubs/crm/opportunities?where=update_time>'${date:yyyy-MM-dd HH:mm:ss}'",
        "idField": "id",
        "datesConfiguration": {
          "updatedDateField": "update_time",
          "updatedDateFormat": "yyyy-MM-dd HH:mm:ss",
          "createdDateField": "add_time",
          "createdDateFormat": "yyyy-MM-dd HH:mm:ss"
        }
      }
    }
  },
  "tags": [
    "<INSERT_TAGS>"
  ],
  "name": "<INSERT_INSTANCE_NAME>"
}

Webhooks

Pipedrive requires an extra specification to be entered once an element instance has been created. The Pipedrive Instance ID must be 64 base encoded, then included in the webhook callback URL. This document will walk you through the entire workflow:

create an instance
retrieve the instance ID
64base Encode Instance ID
webhook setup

Step 1. Create an Instance

To provision your Pipedrive element, use the /instances API.

Below is an example of the provisioning API call.

HTTP Headers: Authorization- User , Organization
HTTP Verb: POST
Request URL: /instances
Request Body: Required – see below
Query Parameters: none

Description: token is returned upon successful execution of this API. This token needs to be retained by the application for all subsequent requests involving this element instance.

A sample request illustrating the /instances API is shown below.

HTTP Headers:

Authorization: User <INSERT_USER_SECRET>, Organization <INSERT_ORGANIZATION_SECRET>

This instance.json file must be included with your instance request. Please fill your information to provision. The “key” into Cloud Elements Pipedrive is "pipedrive". This will need to be entered in the “key” field below depending on which element you wish to instantiate.

{
  "element": {
    "key": "pipedrive"
  },
  "configuration": {
    "pipedrive.email": "<INSERT_PIPEDRIVE_EMAIL>",
    "pipedrive.password": "<INSERT_PIPEDRIVE_PASSWORD>",
    "event.notification.enabled": "true",
    "event.notification.callback.url": "<INSERT_YOUR_APPS_CALLBACK_URL>",
    "event.vendor.type": "webhook"
  },
  "tags": [
    "<INSERT_TAGS>"
  ],
  "name": "<INSERT_INSTANCE_NAME>"
}

Here is an example cURL command to create an instance using /instances API.

Example Request:

curl -X POST
-H 'Authorization: User <INSERT_USER_SECRET>, Organization <INSERT_ORGANIZATION_SECRET>'
-H 'Content-Type: application/json'
-d @instance.json
'https://api.cloud-elements.com/elements/api-v2/instances'

If the user does not specify a required config entry, an error will result notifying her of which entries she is missing.

Below is a successful JSON response:

{
  "id": 1234,
  "name": "Test",
  "token": "bHtCEV5ufn8BB6FaXn/fBxs2LBqpHvE4A0=",
  "element": {
    "id": 16,
    "name": "Pipedrive Beta",
    "key": "pipedrive",
    "description": "Add an Pipedrive Instance to connect your existing Pipedrive account to the CRM Hub, allowing you to manage contacts, accounts, opportunities etc. across multiple CRM elements. You will need your Pipedrive account information to add an instance.",
    "image": "https://pbs.twimg.com/profile_images/501332028000702464/rDOcFppt.png",
    "active": true,
    "deleted": false,
    "typeOauth": false,
    "trialAccount": false,
    "transformationsEnabled": true,
    "authentication": {
      "type": "custom"
    },
    "hub": "crm",
    "parameters": []
  },
  "provisionInteractions": [],
  "valid": true,
  "disabled": false,
  "maxCacheSize": 0,
  "cacheTimeToLive": 0,
  "configuration": {
    "base.url": "https://api.pipedrive.com/v1",
    "pagination.offset": "true",
    "event.notification.instance.finder": null,
    "event.notification.callback.url": null,
    "pagination.max": "100",
    "pipedrive.email": "PIPEDRIVE_EMAIL",
    "event.vendor.type": "webhook",
    "pipedrive.api.token": "PIPEDRIVE_API_TOKEN",
    "pipedrive.password": "PIPEDRIVE_PASSWORD",
    "event.notification.enabled": "false"
  },
  "eventsEnabled": false,
  "cachingEnabled": false
}

Note: Make sure you have straight quotes in your JSON files and cURL commands. Please use plain text formatting in your code. Make sure you do not have spaces after the in the cURL command.

Retrieve Instance ID from the create instance response.

Copy the Instance ID and go to a 64Base Encoding website.

Here is a sample site that will 64 base encode your instance ID: https://www.base64encode.org/.

Copy the ID, encode it, then copy the encoded ID.

Place the ID in the following URL:

https://api.cloud-elements.com/elements/api-v2/events/pipedrive/{INSERT_64BASE_ENCODED_INSTANCE_ID}

An example of the URL once the Instance ID has been encoded:

https://api.cloud-elements.com/elements/api-v2/events/pipedrive/MjA5MzE=

Click "Settings"
Under Push Notifications, click "Create new notification"
Select the User
Input the following URL with the base64 encoded Instance ID: https://api.cloud-elements.com/elements/api-v2/events/pipedrive/{INSERT_64BASE_ENCODED_INSTANCE_ID}
Input desired events
Click "Save"

Webhook Events are now implemented for Pipedrive.