Jira On Prem Bulk | Cloud Elements Help Center

Bulk provides an option to upload a large number of resources, such as contacts, to a service provider all at once. You can use bulk to download a csv or json file from a large number of records or upload a csv or json file to add multiple records. See Using Bulk for more information on managing bulk.

Note: Cloud Elements leverages the native provider bulk endpoints whenever available. When there is no bulk available from the provider, Cloud Elements provides a bulk service for uploading and downloading data from the endpoint. See Bulk Details for the type of bulk used.

Bulk Details

Bulk Information	Details
Bulk Type	Cloud Elements bulk service and not native bulk endpoints. Rate limits come into play when using the Cloud Elements bulk service, so review the limitations in the API provider's documentation.
Upsert Support	Yes. For selected resources -`/projects`, `/agents`, `/groups` and `/Incidents`
Field Selection Support	No. To limit the fields returned by the query, you must use a transformation. For example, you can use only `select *` for this element.
Order By Support	No.

Extensions

Perform Bulk Upload for incidentSubtasks

Here's how you can perform a bulk upload for the object type incidentSubtasks

Create a file with the appropriate json or csv file extension. For example, incidentSubtasks.json.
In case of uploading a csv file, convert the json to appropriate csv notation.

The payload should look as shown below.

{
   "fields": {
     "issuetype": {
       "description": "by Jira Service Desk.Created",
       "name": "Sub-task",
       "subtask": true
     },
     "parent": {
       "id": "xxxxx"
     },
     "description": "<DESCRIPTION>",
     "project": {
       "id": xxxxxxx
     },
     "summary": "Jira Onprem Product Understanding",
     "reporter": {
       "name": "<USERNAME>"
     },
     "priority": {
       "id": "xxxx"
     },
     "labels": [
       "xxxxxxxx"
     ],
     "assignee": null
   }
}

In the above payload, add the parent id of the incident and incidents as the objectName.

Hash Verification

If you configured the Callback Notification Signature Key (event.notification.signature.key) when you authenticated an element instance, the bulk APIs will use the signature key to provide hash verification in the header of bulk jobs. For more information, see Hash Verification.