Data Protection & Privacy

Articles

Data Protection and Privacy Overview
Various types of customer data are processed by and stored on the integration platform at different times. This data gets the highest level of protection, and Cloud Elements takes dedicated measures to guarantee this security level. General Inform...
Encryption Key Management
Overview Cloud Elements utilizes software- and hardware-based encryption to protect sensitive customer data and other sensitive company information from unauthorized access and misuse.  The company also considers encryption key “pass phr...
Data Backups and Collections
Cloud Elements' backup strategy is to backup User data and metadata about the instances every four hours and maintain online for 90 days. Then data is achieved off-line to an AWS S3 encrypted bucket, for an additional nine months. For any norma...
Business Continuity and Disaster Recovery Management
Purpose The purpose of this procedure is to protect the critical business activities of the organization by minimizing the risk of a disruptive incident and by being prepared to manage such an incident in a controlled way. There is a need to ensure...
Incident Management Procedure
Purpose The purpose of an Incident Management process is to establish procedures and standards to handle any interruption to a working service that disrupts access or use of technology-related services. Information collection, processing, storage a...