Knowledgebase

Articles

Roles - Manually Setting a User's Roles as Default-User
It is not possible to set these roles manually for users in your account. This is intentional behavior, as the default-user is system-assigned.
Changing the Password of a Cloud Elements Account with an Inaccessible Email Address
There may come a time where you need to reset a password so you can access an account within your organization but the existing email is no longer valid, perhaps due to an employee leaving or for other reasons. To accomplish this task, you must have...
How to Change the Email of the Org Owner
If the original organization owner for whatever reason has left the company or project, you may need to reassign the account to a new user.  Access the Accounts Edit page. On this page, copy both the Account Id and User Id. Now use the A...
Reset User and Organization Secret Via the API
You can reset your User Secret or the Organization Secret via the API.  To do so use the POST /authentication/user-secret-reset and POST /authentication/organization-secret-reset endpoints.  Reseting these secrets takes effect immediat...
Cross-Origin Resource Sharing (CORS)
The Cloud Elements API supports Cross-Origin Resource Sharing (CORS). Issues or errors regarding CORS are likely being caused by the connecting application, not Cloud Elements. To troubleshoot, check that the application you are attempting to connec...
Payment Fields UI Access Changes
Please note that element resources that contain payment-specific fields like credit card details (e.g. /payments or /credit-cards) will no longer be available for "Try It Out" testing in the UI due to security and compliance concerns. Thes...